Delivery

Our aim is to send you your order quickly as possible after receiving it. Most pieces are available for despatch within 2 to 5 working days, unless they are a special order in which case a delivery date will be given to you when we take you order via email on gallery@hayclay.co.uk or by phone on +44 (0)1497 821026.

In certain cases we can arrange for next day delivery. Please contact us on gallery@hayclay.co.uk if you would like your order sooner.

 

UK Delivery

All jewellery orders despatched within the United Kingdom are sent fully insured through Royal Mail Special Delivery. Items must be signed for on receipt.

Unframed prints are sent rolled in a postal tube.

All other orders are sent via Royal Mail Parcel Force and fully insured.

For very large or heavy sculptural items delivery will be discussed at the time of order.

 

Postage costs

Jewellery orders	£4.95
Other orders under 1kg in weight	£4.95
Other orders over 1kg in weight	£7.95

International Delivery

If you would like your item delivered outside of the UK please email us on gallery@hayclay.co.uk for a quote.

 

Non-returnable items

For reasons of hygiene, earrings for pierced ears are absolutely non returnable.

We are also unable to extend our returns policy for individually commissioned pieces of jewellery.

For example:

- Where a bangle, bracelet, ring or other has been specially made for you.

- Where necklace lengths are different to those offered.

- Personalised items with your name or special text on them.

However, in some circumstances and at the makers discretion, alterations may be possible but will incur extra costs.

 

Returns Policy

If, for any reason, you are unhappy with your purchase from The Bowie Gallery and you wish to return the goods, you must inform us by email to gallery@hayclay.co.uk within 3 days of receipt of your purchase for a Returns Authorisation Number. Goods must then be returned within 7 days of receipt for a full refund or exchange, excluding any postage charges. If you are returning jewellery, the piece must be unworn and received in perfect condition in the original packaging. Any other work must be sent as received in the original packaging. We strongly recommend that you return your purchase fully insured through the Royal Mail Special Delivery service or international equivalent as we cannot accept any responsibility for any returned items that are lost or stolen. Upon receipt of the goods in accordance with the above, we will issue a full refund of the amount paid, or an exchange credit as required. We can only credit a refund to the original purchasers card.

 

If an item arrives damaged, please inform us by email to the above address within 3 days of receipt for a replacement or full refund.

 

If you wish to cancel your purchase

1. You must notify us by email to gallery@hayclay.co.uk before we have dispatched the goods to you.
2. Where goods have already been dispatched to you, by returning goods to us in accordance with the returns clause above.

Orders/commissions

Orders or commissions cannot be cancelled once payment has been made unless specifically by agreement with The Bowie Gallery. Once an order has been started by the maker, it is unlikely that a cancellation will be possible. However, if you email us as soon as possible after placing the order at gallery@hayclay.co.uk, we shall check with the maker to see if a cancellation is possible.

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